We are committed to protecting Your Personal Health Information (PHI). Despite Our best efforts, questions, concerns, or problems sometimes may arise. If You have a concern, or You believe that Your Privacy rights have been violated or Breached, We encourage You to contact Us immediately. You may mail or fax Us a written complaint, or we encourage You to call one of Our Privacy Officers at 330.505.2368 or 330.505.2356.
Mailed Complaints may be sent to:
Area Agency on Aging 11
ATTN: HIPAA PRIVACY OFFICER
5555 Youngstown-Warrem Road
STE 2685, 2nd FLoor
Niles, OH 44446
Faxed Complaints may be sent to: 330.505.2319
We take all concerns and complaints very seriously and will investigate each one promptly. If We made a mistake or learn of unauthorized Disclosure or Breach, We will do what We can to correct it and take steps to prevent such mistakes or problems in the future. If we did not make a mistake, We will provide you with an explanation. We will make every effort to get back to You within 30 days, though sometimes it takes longer, based on the investigation.
We will never retaliate against You for expressing a concern or filing a complaint relating to Your Privacy rights. If You are not satisfied by Our response, or if You choose not to contact Us with Your complaint, You may contact the Office for Civil Rights for the Department of Health and Human Services, 200 Independence Ave., S.E., Room 509F, HHH Building in Washington, D.C. 20201-0004 in writing or calling (800) 368-1019, within 180 days of the suspected violation or Breach.
Better Business Bureau
This privacy notice discloses the privacy practices for (www.aaa11.org).
This privacy notice applies solely to information collected by this web site. It will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.