A long term care ombudsman works with people who use long term care services to make sure that the services are provided appropriately. Ombudsmen receive special training and are certified by the state.
We provide complaint resolutions for: residents’ rights, safety and cleanliness, transfer and discharge, finances and billing. We also support and monitor laws and regulations that protect long term care consumers.
Advocacy & Reporting
An ombudsman investigates complaints and helps to resolve problems and concerns you may have about the services you receive.
The Long Term Care Ombudsman solves problems for:
Nursing Home Residents, Assisted Living Residents, and Adult Care Facilities Residents.
As well as seniors at home receiving:
Home Delivered Meals, Visiting Nurse or Physician, Home Health Aides, Transportation Services, Housekeeping, Chore Service, and other in-home services.
If you or someone you care about is having an issue please contact us. We can help. It simple, easy, and anonymous if you prefer.
Ombudsman Role in MyCare Ohio
We have moved into a new managed healthcare system in Ohio known as MyCare Ohio. Individuals who are both Medicare and Medicaid ("dual") eligible are now in this new model. The Ombudsmen work to ensure that the new model is person-centered and that consumers are receiving excellent services in their home.
Helping Ohioans Move, Expanding Choice
Ohio's HOME Choice program transitions eligible Ohioans from institutional settings to home and community-based settings, where they receive services and supports at home and in their communities.
HOME Choice currently ranks first nationally in transitioning individuals with mental illness into home-based settings, and second in overall transitions completed.
As of 2015, more than 7,000 people have enjoyed a new found independence through HOME Choice, Ohio’s iteration of the federal Money Follows the Person (MFP) program.
We are looking for caring and compassionate people to work with our Ombudsman program. Trained, community volunteers are an integral part of the Long Term Care Ombudsman Program.
Volunteer Ombudsmen inform residents of their rights under Ohio law, and monitor nursing homes for compliance with the Resident’s Bill of Rights, provide help with finding solutions, and work with the AAA11 Ombudsman program by visiting our area facilities.
This advocacy helps to improve the life of those living in Long-Term Care settings.